Our Privacy Policy

At Everdine Tours and Travels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a customized travel package, or use our travel services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you interact with us, including when you:

• Submit a travel enquiry or contact form
• Request a customized tour package
• Make a booking or reservation
• Contact us by phone, email, WhatsApp, or other communication channels
• Subscribe to updates, offers, or newsletters
• Provide feedback or communicate with our travel team

The information we may collect can include:

• Name
• Email address
• Phone number
• Travel dates
• Destination preferences
• Number of travellers
• Accommodation preferences
• Special travel requirements
• Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

Everdine Tours and Travels may use your information to:

• Respond to your enquiries and requests
• Prepare customized travel itineraries and tour packages
• Process and manage bookings
• Communicate with you regarding your trip
• Provide customer support before, during, and after your travel
• Improve our website and travel services
• Understand website usage and visitor preferences
• Send relevant travel updates, offers, or promotional communications where permitted
• Prevent fraud, misuse, or unauthorized activity
• Meet applicable legal and regulatory requirements

We use your information only for legitimate business and service-related purposes.

3. Sharing of Information

We do not sell or rent your personal information to third parties.

Where necessary to provide your requested travel services, we may share relevant information with trusted service providers such as:

• Hotels and accommodation providers
• Transportation and cab providers
• Tour and activity providers
• Travel service partners
• Payment and booking service providers
• Technology, hosting, and analytics providers

We share only information that is reasonably necessary for providing the requested service.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, or business.

4. Payment Information

If you make payments for our services through a third-party payment platform, your payment details may be processed directly by that payment provider.

Everdine Tours and Travels does not intentionally store complete credit or debit card details on its website servers.

You should review the privacy policy and terms of the payment provider you use for additional information about how your payment information is handled.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and improve our services.

Cookies may help us understand:

• Which pages visitors view
• How visitors navigate our website
• Website performance and usage
• General visitor preferences

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Third-Party Links

Our website may contain links to third-party websites, travel services, booking platforms, social media platforms, or other external websites.

Once you leave our website, the privacy practices of those third-party websites will apply. Everdine Tours and Travels is not responsible for the privacy policies, content, or security practices of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

7. Data Security

We take reasonable technical and organizational measures to protect the personal information entrusted to us against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage over the internet can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

9. Children’s Privacy

Our website and travel services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

You can contact us using the details provided below to make a privacy-related request.

11. Changes to This Privacy Policy

Everdine Tours and Travels may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Everdine Tours and Travels
Matha Building, NH 66,
Near Moto Vault Showroom, Thykoodam, Vyttila,
Ernakulam, Kerala – 682019, India

Phone: +91 94950 28018
Email: info@everdinetours.com

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.