Our Terms of Service

Welcome to Everdine Tours and Travels. These Terms of Service govern your use of our website and the travel-related services provided by us. By accessing our website, submitting an enquiry, making a booking, or using our services, you agree to be bound by these terms.

Please read these Terms of Service carefully before using our website or booking our services.

1. About Our Services

Everdine Tours and Travels provides travel-related services including tour packages, customized travel itineraries, accommodation arrangements, transportation, sightseeing, and other travel assistance.

The availability and scope of services may vary depending on the destination, travel dates, service providers, and package selected.

2. Website Usage

You agree to use our website only for lawful purposes and in a manner that does not:

• Violate any applicable law or regulation
• Infringe the rights of Everdine Tours and Travels or any third party
• Interfere with the operation or security of our website
• Attempt to gain unauthorized access to our systems
• Submit false, misleading, or fraudulent information
• Use our website for unauthorized commercial purposes

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.

3. Travel Enquiries and Bookings

Submitting an enquiry through our website, email, phone, WhatsApp, or other communication channels does not automatically constitute a confirmed booking.

A booking is considered confirmed only after the required confirmation, documentation, and payment or advance payment have been completed as communicated by Everdine Tours and Travels.

Travel itineraries, prices, accommodation, transportation, and other arrangements may be subject to availability.

4. Tour Packages and Pricing

Prices and package details provided on our website or through our representatives may change depending on availability, seasonality, supplier pricing, taxes, transportation costs, accommodation rates, and other factors.

We reserve the right to correct pricing or information errors and update package details when necessary.

The final price applicable to your booking will be communicated at the time of confirmation.

5. Customized Travel Packages

For customized tours, the itinerary is prepared based on the requirements and preferences provided by the customer.

Changes requested after confirmation may result in additional charges, changes to availability, or modification of the itinerary.

Any additional costs arising from customer-requested changes will be communicated before implementation wherever reasonably possible.

6. Accommodation

Accommodation arrangements are subject to availability and confirmation from the respective hotels or accommodation providers.

Hotel facilities, room categories, check-in/check-out times, policies, and services are governed by the respective accommodation provider.

Where a confirmed accommodation becomes unavailable due to circumstances beyond our reasonable control, we may arrange a suitable alternative of comparable standard, subject to availability.

7. Transportation

Transportation services may be provided through third-party transportation partners.

Vehicle type, availability, route, timing, and other transportation arrangements may be subject to operational conditions, traffic, weather, government restrictions, road conditions, and other circumstances beyond our control.

Customers are expected to follow applicable transportation and safety rules during their journey.

8. Customer Responsibilities

Customers are responsible for providing accurate information required for travel arrangements, including:

• Correct name and contact details
• Travel dates
• Number of travellers
• Accommodation requirements
• Special requests or requirements
• Valid identification and travel documents where applicable

Customers are also responsible for complying with applicable immigration, visa, passport, health, customs, and other travel requirements relevant to their journey.

Everdine Tours and Travels is not responsible for losses arising from inaccurate or incomplete information supplied by the customer.

9. Payments

Payments and advance payments must be made according to the payment schedule communicated during the booking process.

A booking may remain unconfirmed until the required payment has been received.

Failure to make payments within the specified period may result in cancellation of the booking or loss of availability.

Any applicable taxes, service charges, cancellation charges, or additional costs will be communicated as applicable.

10. Cancellation and Refunds

Cancellation and refund conditions may vary depending on the package, hotel, transportation provider, activity provider, travel dates, and other services included in the booking.

Once a booking is confirmed, cancellation charges may apply according to the applicable supplier and package terms.

Any eligible refund will be processed after deducting applicable cancellation charges, supplier fees, administrative charges, and other non-refundable amounts.

Customers should review the cancellation conditions communicated at the time of booking before confirming their travel arrangements.

11. Changes to Travel Arrangements

Travel plans may occasionally need to be changed due to circumstances such as weather conditions, transportation disruptions, accommodation availability, government regulations, natural events, or other unforeseen circumstances.

Where reasonably possible, Everdine Tours and Travels will assist customers in making suitable alternative arrangements.

Additional costs arising from changes requested by the customer or circumstances outside our reasonable control may be payable by the customer.

12. Third-Party Service Providers

Certain services offered through our travel packages may be provided by independent third parties, including hotels, airlines, transportation companies, activity providers, guides, restaurants, and other travel service providers.

Such providers may have their own terms, conditions, cancellation policies, safety requirements, and service standards.

Customers are expected to comply with the rules and policies of the relevant service providers.

13. Force Majeure

Everdine Tours and Travels will not be held responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• Severe weather
• Floods or landslides
• Government restrictions
• Strikes or civil disturbances
• Transportation disruptions
• Epidemics or public health emergencies
• Acts of war or terrorism
• Road closures
• Technical failures
• Other unforeseen events

In such circumstances, we will make reasonable efforts to assist customers and find practical alternatives where possible.

14. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, travel information, prices, availability, photographs, descriptions, itineraries, and other website content may change without prior notice.

We do not guarantee that every piece of information on the website will always be complete, current, or error-free.

15. Intellectual Property

Unless otherwise stated, the content available on the Everdine Tours and Travels website, including text, graphics, images, logos, designs, and other materials, is owned by or licensed to Everdine Tours and Travels.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without prior written permission.

16. Links to Third-Party Websites

Our website may contain links to external websites or third-party services.

These links are provided for convenience and do not imply that Everdine Tours and Travels endorses or controls those websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

17. Limitation of Liability

To the extent permitted by applicable law, Everdine Tours and Travels will not be liable for losses, delays, damages, expenses, or inconvenience resulting from circumstances beyond our reasonable control or from the acts or omissions of independent third-party service providers.

This may include delays, cancellations, changes in transportation, accommodation issues, weather-related disruptions, or other events affecting travel arrangements.

Nothing in these terms is intended to exclude any liability that cannot legally be excluded under applicable law.

18. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website or services, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

Everdine Tours and Travels reserves the right to modify or update these Terms of Service from time to time.

Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are published constitutes acceptance of the updated terms.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or our services shall be subject to the jurisdiction of the appropriate courts in Kerala, India, unless otherwise required by applicable law.

21. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Everdine Tours and Travels
Matha Building, NH 66,
Near Moto Vault Showroom, Thykoodam, Vyttila,
Ernakulam, Kerala – 682019, India

Phone: +91 94950 28018
Email: info@everdinetours.com